We have a 60 day money back guarantee. If you reach out to our customer service department within 60 days from the date of your purchase, we will be happy to give a refund for your order. Please email firstname.lastname@example.org or call +1 (833) 991-2876 (BURN).
Our goal is to ensure that you receive all your orders the soonest time as possible. Holidays and unforeseen circumstances aside, such as extreme weather conditions, flooding, etc., products will arrive within three to five business days after you placed an order. Once we shipped your order through our courier partner, we will send you an email with the tracking information.
We ship our products internationally. Please note however, that for orders made outside of Canada, shipping costs may be applied depending on the availability of shipping options per country.
If there are customs fees due for bringing outside products to your country, they are under your responsibility, as we don't have any control or detailed information over what the rules and regulations are for each country.
Orders made outside Canada generally take up to 14 days to arrive, depending on your location. Your products will likely be processed first through customs.
We do not get informed about how long your products will be in customs, nor do we have any control over the duration of customs checks and charges. If you notice a delay or have any inquiries about your shipping, please reach out to your local post office for further information and updates.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience. We collect information from you when you visit the site or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
The company will not share, trade, or sell credit card information to any 3rd party and we do not share any cardholder information for any reason other than for assisting in the delivery of the product to you; our customer.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.